Visual Space manual, Payments, Manage Or Cancel Subscriptions
Use `Manage Subscription` to review recurring paid access, prepare a change, or continue to the platform that owns a cancellation. By the end of this guide, you will know what contributes to the monthly estimate, which access or Boosts may end, and how to verify the result.
Review what you own before changing a subscription, especially when a space depends on storage you supply. This guide takes you from the account overview to the original purchase platform and back to a verified result.
Review What Is Active
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Open Manage Subscription - Go to account settings and inspect Current plan. Free, Contributor, and Coordinator describe your Abo; separate paid apps or Boosts can coexist with Free.
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Read App access - Note the active apps and packs. Browse app marketplace opens the catalog, where Coming Soon means that a new purchase is unavailable.
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Check the monthly estimate - Subscriptions covers the Abo and app access; Add-ons reflects paid Boost inventory. Use the purchase platform for actual charges and receipts.
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Review Space boosts - Note Assigned to spaces and Available to assign. Identify any space depending on a Boost supplied by the subscription you plan to change.
Manage Subscription separates account access from Boosts assigned to spaces or available to assign.
One-time Award packs are separate from this recurring estimate. Stopping an Abo does not turn a purchased pack into a cancelled monthly subscription.
Continue on the Original Purchase Platform
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Find Manage or cancel subscription - Accounts with a paid Abo, active paid app access, or paid Boosts can see this section, including Free accounts that own separate paid products.
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Use the correct platform - Open Visual Space on the web, iOS, or Android platform where you originally bought the product. The management destination follows the platform you are currently using.
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Choose Open subscription manager - Continue to the web billing portal, Apple subscriptions, or Google Play subscriptions.
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Complete the change there - Select the intended subscription and review the provider's confirmation, renewal state, and end date. Opening the manager alone does not cancel anything.
If you bought products on several platforms, manage each one where it was purchased. If the portal fails to open, use the support guidance or the original platform's own subscription controls; do not treat the failed navigation as a completed cancellation.
Check the Effect on Your Work
Abo and app access, monthly Awards, and included storage depend on their active subscriptions. Verify the current benefits after cancellation or expiration is processed; do not assume that every product remains usable for the same length of time.
Before ending a storage source, review any destination space and decide how its work will continue with less capacity. Unassigning or moving the Boost is a separate action from stopping renewal.
AI Boosts follow a specific rule: turning off auto-renewal leaves the current paid credits usable until that period ends. Unused credits do not roll over, and refunds or expiry can make the remaining allowance unavailable.
Resolve an Overlap Warning
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Read Avoid dual subscriptions - Check every active subscription listed. The message identifies a conflict; it does not cancel anything or start the replacement.
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Confirm that the replacement is available - All app packs currently show Coming Soon. Keep that in mind before cancelling useful standalone access to move to a pack.
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Manage the conflicting products - Use their original purchase platforms. For example, changing Contributor to Coordinator requires resolving the current Abo first.
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Verify the account state - Return to Manage Subscription and wait until the conflicting access is no longer active before trying the available replacement.
A standalone Whiteboard subscription can also conflict with Coordinator because Coordinator already supplies Whiteboard. Check both the Abo and App access sections when a warning names more than one product.
Verify the Completed Change
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Check Current plan - Confirm the expected Free, Contributor, or Coordinator state.
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Check App access - Verify which direct subscriptions or packs remain active.
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Check Boost destinations and status - Confirm that spaces retain the capacity you intended to keep. An expired AI row may remain without spendable credits.
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Compare with the purchase platform - Use its confirmation for renewal and billing, and the Visual Space account view for current product access.
If those views disagree, revisit the account after the change has processed and seek support if the mismatch persists. Avoid another checkout until you understand the first subscription's state.
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