Visual Space manual, Profiles, Request A Password Change

Use this guide when you know your current account email and want to replace your Visual Space password. You will request a secure link from Account Settings, complete the change from that email, and confirm it at a future sign-in.

Before You Start

You need to be signed in and able to open messages sent to the email address on your account.

The password is not changed inside Visual Space. Account Settings has no current-password or new-password fields. Visual Space also does not receive or store your password or the reset link.

Before requesting the link:

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Make sure you can open the inbox and spam folder for your account email.

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Be ready to use the link promptly. The current guidance says it expires after 5 minutes.

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Choose a private device or browser session where you can enter the new password safely.

Request The Secure Link

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Open Account Settings - Use your account controls to open Account Settings. For more about this private area, read Account Settings.

Password and security is the private Account Settings entry; this orientation stops before any request or form.

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Choose Password and security - Open Password and security from the settings navigation.

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Confirm the account email - Check the address shown under Account email. The link request is tied to this signed-in address, so stop if you cannot access its inbox.

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Start the request - Select Change your password. The action is unavailable while another request is in progress, which prevents accidental duplicate requests.

Visual Space then reports one of three outcomes. A request result describes the email request, not the password change.

Read The Request Result

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Accepted - Check your inbox means the secure-link request was accepted. Confirm the address under Sent to, then look for the password-reset message. Your password has not changed yet.

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Cancelled - The password reset request was cancelled means the request did not finish. Nothing has changed, and you can start it again when you are ready.

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Unconfirmed - Visual Space could not confirm whether the email was sent. Check the named inbox and its spam folder before trying again; the message may still have arrived.

Only the accepted result replaces the request controls with the inbox confirmation. It also starts a short resend guard.

Resend When Needed

If an accepted request does not appear in your inbox, first check the email address shown on the confirmation and look in the spam folder.

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Wait for the guard - Send another link becomes available after 30 seconds. While it is unavailable, keep checking the inbox instead of repeatedly starting requests.

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Send another link - Select Send another link after the waiting period if the message still has not arrived.

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Interpret the resend - An accepted resend restarts the short wait. If the resend is cancelled or cannot be confirmed, the previous accepted request remains available; check the inbox before deciding whether to retry.

Do not treat a resend notice as evidence that your password changed. It only describes another attempt to request a link.

Choose The New Password

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Open the email - Find the password-reset message sent to the confirmed account address.

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Follow the secure link promptly - Open it within the stated 5-minute window. If it has expired, return to Password and security and request another link.

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Choose the new password - Complete the password form opened from the email. Follow the requirements shown there; the new password is entered outside the Visual Space app.

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Finish the external form - Continue until that page confirms the password update. The inbox message inside Account Settings alone is not this confirmation.

Confirm The Completed Result

The change is complete only after the email link accepts the new password. At your next Visual Space sign-in, use that new password. A successful sign-in confirms that the new credential is active for your account.

Your public profile is unaffected by this process. Profiles explains the difference between your public identity and private account controls.

Common Problems

Change your password is unavailable

Password management needs a signed-in session and an available account email. Confirm that you are signed in and that Account email appears on the page before continuing.

The result says the request was cancelled

No password change was started. Return to the request card and select Change your password again when you are ready to complete the flow.

Visual Space cannot confirm that the email was sent

Check the displayed inbox and spam folder first. Do not assume either success or failure from an unconfirmed result. If no message arrives, start another request.

The resend button is disabled

Wait for the 30-second guard to finish. The button also remains unavailable while a resend request is in progress.

The link has expired

Return to Account Settings, open Password and security, and request another link. The current link guidance is 5 minutes, so open the new message promptly.

The new password does not work at a later sign-in

Make sure the external password form confirmed the update rather than only confirming that an email was requested. If completion was unclear or the link expired, request a fresh link and complete the form again.