Request A Password Change

Visual Space manual, Profiles, Request A Password Change

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Visual Space manual, Profiles, Request A Password Change

Visual Space manual, Profiles, Request A Password Change

Use this guide when you know your current account email and want to replace your Visual Space password. You will request a secure link from Account Settings, complete the change from that email, and confirm it at a future sign-in.

Request a secure password-reset link from Account Settings, choose a new password through that email, and confirm the change at your next sign-in.

You need to be signed in and able to open the inbox for the email address on your account. Account Settings does not ask for your current or new password.

Request The Link

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Open Preferences - Use your account panel to enter Account Settings.
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Choose Password and security - Check the address under Account email. Continue only when you can access that inbox.
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Choose Change your password - Wait while the request is sent. The action is unavailable during an existing request.

The next message describes the email request. It does not mean that your password has changed.

Understand The Result

Check your inbox means the request was accepted. Confirm the address under Sent to, then check that inbox and its spam folder. The current instructions give the link a 5-minute expiry, so open it promptly.

A cancelled request can be started again. If Visual Space cannot confirm whether the email was sent, check the inbox first: an unconfirmed result is not proof that no message arrived.

After an accepted request, Send another link becomes available after 30 seconds. Use it if the message has not arrived after you checked the address and spam folder. A cancelled or unconfirmed resend leaves the earlier confirmation visible with separate feedback; it still does not confirm a password update.

Complete The Change From Your Email

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Open the reset message - Use the message sent to the account address you checked.
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Follow its link - Open it within the stated expiry. If the link has expired, return to Password and security and request a fresh one.
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Choose a new password - Complete the password form opened from the email and follow the requirements shown there.
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Wait for confirmation - Finish that form until it confirms the update. The earlier inbox confirmation inside Account Settings is not this final result.

At your next Visual Space sign-in, use the new password. A successful sign-in confirms that the new credential is active.

If You Cannot Finish

Change your password is unavailable

Check that you are signed in and the page has your account email. Password management also needs an available authentication service.

No email arrived

Check the displayed address and spam folder before resending. Wait for Send another link to become available; it is also disabled while a resend is running.

The password does not work afterward

Check whether the email-linked form confirmed completion. If it did not, or its link expired, request a fresh link and complete the form again.

Your public profile does not change when you update your password. See Account Settings for the other personal account controls.


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